Activating Your Account

Before you can start watching, you will need to activate your Eventive account linked to your pass.

1. After purchasing your pass, you should have received a confirmation email from us. The email was sent from passes@mountainfilm.org. Look for the subject line: Pass order confirmation - 2021 Mountainfilm Festiva
2. If you did not purchase a pass but believe you should have one, please connect with our support team: help@mountainfilm.org
3. From the confirmation email, you should see a link to access your account. You can also login to your account here.
4. After logging in, click the pass icon in the upper right corner to see the passes in your account. If you see Details Needed in red, see steps below for setting up or transferring passes.
5. Once you are logged in and your pass information is updated, your account has been activated. Now, you are ready to start watching. Click Watch Now or access the online festival here.

Setting Up & Transferring Passes

You can manage your passes or transfer a pass to another person all through your Eventive account.

MANAGING YOUR PASS

1. Login to your Eventive account here.
2. Clicking the pass icon in the upper right corner to see the passes in your account.
3. If you see Details Needed in red next to your pass, click Edit Details to fill in information still needed for your pass, like your name or mailing address.
4. Once you have updated your pass information, you are ready to head to the virtual festival. Click Watch Now or access the online festival here.

TRANSFERRING PASSES

1. If you have multiple passes in your account, login to manage your passes here.
2. Once you are logged in, you can assign them to different people by clicking the gear icon to the right of the Show Barcode button and then clicking Transfer Pass.
3. You will need the email address of the person you are transferring the pass to.
4. Once you submit the form, the recipient will receive an email with a link that will allow them to accept the transfer and add the pass to their account.
5. Until they accept the transfer, the pass will remain in your account. Once they accept, the pass will permanently disappear from your account unless the recipient transfers it back to you.
6. The recipient will then follow the steps above to activate their account.

GIFT A PASS

1. From the checkout window, click the Give as a gift link (below your total). You will need the recipient's email address.

If you are still having trouble with your account, don't hesitate to contact us.

Computers

Macs: You can watch content on Intel-based Macs running macOS 10.12 or higher.
PCs: You can watch content on PCs running Windows 7 or higher.

To watch at home, you will need an up-to-date web browser. We recommend using one of the following browsers for the best viewing experience.

For any device, you will need a strong and stable internet connection. Check your internet speed by running a speed test. Here are the minimum speeds required for each playback quality:

You can test your device and internet speed in advance here. Select Test Your Device and follow the instructions.

There are a few options available for watching from your TV. We recommend heading to the online festival and watching some film trailers and sponsor reels to test out your planned setup before the festival begins. You can also refer to Eventive's help page for more ways to watch on your TV.

Here's how to watch a program on our online platform:

1. Head to the online festival here.
2. Sign in to your Eventive account from the menu in the upper right corner.
3. Click on the Catalog to see our full selection of programs.
4. Click on the program you want to watch.
5. Unlock with your festival pass or choose to watch one time.
6. The program will load and the video will start playing once you choose to play.

Below are some ways to try connecting your device to your TV. Keep in mind that the most foolproof way to watch films will be from a computer with the most up-to-date browser and operating system.

Direct Connection: Computer to TV

One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable. Here are guides on how to connect using a Mac and if using a PC.

Apple TV App*

*Available only for Apple TV models Generation 4 and higher.

1. From your Apple TV device, launch the App Store.
2. Search for the app Mountainfilm 2021 and install the app. Here's how to download apps from the App Store to your Apple TV.
3. Once the app is installed, it will ask you for a code to connect to your Eventive account. On your computer, head to watch.mountainfilm.org and log in at the upper right-hand corner.
4. From the same menu in the upper right-hand corner, select TV app setup and enter the code from your Apple TV device.
5. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Apple TV.

Roku

1. From your Roku-enabled smart TV, search for and download the Mountainfilm 2021 app.
2. To enable the app you will have to verify it by logging into your Eventive account from a separate device (e.g. a computer, tablet or smartphone).
3. From that device, enter the automatically generated code from your TV when prompted.
4. Log into your Eventive account on your laptop or other device with an active festival pass.
5. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Roku.

Apple AirPlay

1. Make sure your devices (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same wifi network.
2. Using the Safari browser on your Apple computer, iPhone or iPad, go to the program you would like to AirPlay.
3. Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.
4. If you are having audio sync issues when AirPlaying from your computer, try connecting from an iPhone or iPad.
5. If you are trying to AirPlay to a Smart TV, you must first select the program you want to watch from your Apple device and then select the AirPlay button from within the Eventive player.

Note: Streaming programs through AirPlay is often glitchy and pixelated. For the best results, watch through one of the available TV apps, like Apple TV, or connect your device to your TV with an HDMI cable. 

Chromecast

If Chromecasting, you must have a 3rd generation or later Chromecast stick. 
At this time, Chromecast is not available to cast from Apple iOS devices, iPhone and iPad. 

To Chromecast from a mobile Android device:

1. Make sure your mobile phone or tablet is on the same wifi network as your Chromecast device.

2. Tap the Cast icon in the lower right-hand corner of the player. If no icon appears, this means casting is not supported on your device.


To Chromecast from computer:

1. Open the program in the Google Chrome browser.

2. Click the Cast icon in the lower right-hand corner of the player. If no icon appears, this means casting is not supported on your device.


Fire TV / Firestick

1. Open your Firestick or Fire TV app and head to the magnifying glass icon to search.
2.  Enter Mountainfilm 2021 in the search field and select Mountainfilm 2021 when it appears, next press the down button on your remote to navigate to “Apps and Games” where you will find the Mountainfilm 2021 app. 
3. Select the app and install on your device. Once installed you will see a 6 character code to enter into your account settings at watch.eventive.org/tv.
4. Once you have entered the code, your Fire TV will show all of the content you have unlocked to watch via another device like a laptop or mobile device.

Most of the films will be available to watch at your leisure from anywhere in the world from 9 a.m. MDT on May 31 to June 6 at 11:45 p.m. MDT, but there are a few select films that have capacity limits and geo-blocking restrictions which are required by the film’s distributor. If a film has a restriction of any kind, it will have a banner on it that says Limited Access. Click on the film to see information on the screening schedule and any restrictions. 

LAGGING VIDEO & AUDIO

Here's a list of solutions for various devices that should help fix playback issues.

1. Make sure you have a fast and stable internet connection. You can check your internet speed here.
2. Review Eventive's help page and test your device here.
3. Make sure all of your streaming devices are on the same wifi network.
4. Restart your computer or device, and TV. 
5. Reboot your internet modem and/or wireless router.
6. Log out of Eventive and then log back in. 

PROBLEMS STREAMING ON/FROM YOUR COMPUTER

1. Confirm that you are not on a VPN (Virtual Private Network). Eventive's content protection protocol does not allow VPN access.
2. Try clearing your browser's cache and restarting it. Also make sure you are using the latest, up-to-date version of a supported browser (listed above). 
3. Disable any ad-blocking software, browser extensions and/or plugins + add ons as some of these are known to interfere with website functionality. Once done, close and reopen your browser and try visiting our website again. 
4. If you are plugged into your TV via HDMI, try unplugging and replugging the HDMI cable. 
5. Restart your wireless router or modem. Power it off, then wait 20 seconds and turn back on.

I have not received a confirmation email from Eventive. How do I access the festival?
Eventive automatically emails your pass confirmation to your email with the subject Pass order confirmation - 2021 Mountainfilm Festival. If you did not receive it, please check your email spam folder. If the email is not in your spam folder, then try logging in with your email address at Mountainfilm’s online festival here. If you still are having trouble, contact us at help@mountainfilm.org.

I don’t remember my password. What should I do?
If you don't remember your password, you can reset it here. Once you've reset your password, head back to player and try login again. If you are still having trouble accessing your account, don't hesitate to contact us.

Are films rated?
Documentaries are not given ratings, but much of Mountainfilm content would garner a PG or PG-13 rating. Pay special attention to film descriptions; some films delve into challenging content — such as war, slavery or gun violence — and the description will help you make a decision based on your household.

Can I watch films outside of the US?
Most of the films will be available to watch from anywhere in the world, but there are a select few that have geographic restrictions. If a film has a restriction of any kind, it will have a banner on it that says Limited Access. Click on the film to see information on the screening schedule and any restrictions. 

Can I watch films at any time or are they scheduled?
Films will be available to watch at your leisure from 9 a.m. MDT on May 31 to June 6 at 11:45 p.m. MDT, but there are a select few films that have capacity limits and geo-blocking restrictions. If a film has a restriction of any kind, it will have a banner on it that says Limited Access. Click on the film to see information on the screening schedule and any restrictions.

Can I watch a film more than once?
Once you begin watching a film program, you have 48 hours* to finish watching. This is to prevent users sharing login information. If you would like to invite a friend or family member to watch a program, please encourage them to purchase a pass or buy a one-time screening ticket for $15.
*Patron passholders are excluded from the 48-hour watch window.

How do I purchase an individual ticket to a program?
If you would like to purchase a ticket to an individual program, head to the online festival here. Purchase your ticket by clicking Unlock and then enter your email address to create an account. You will then be prompted to enter your credit card information to complete the purchase. Individual tickets will be available for purchase beginning at 9 a.m. MDT on May 31. 

Is there a way to create a watch list?
You can create a watch list using the My Content Library feature in the onlinel festival. Add content to your library by unlocking the films that you would like to watch within the player.

1. Head to the online festival and make sure you are signed in to your account in the upper right corner.
2. Go to the program you wish to add to your content library. By clicking Unlock and selecting Unlock with [Unnamed Pass/Your Name] for $0, the film will be added to your Content Library under the Currently Unlocked label.
3. To see your Content Library, click your initials in the upper right corner, and from the drop-down menu, select My Content Library.
4. Once you click Unlock, you will be able to watch the film anytime within the dates of the festival. 

Note: Do not click "Watch Now" (or press play) until you are ready to watch the film. Once you press Watch Now, you have 48 hours to watch the film.

Do the films have closed captioning?
Closed Captions are available for select film programs. If captions are available, you will see that CC is listed next to the film in the player.

Why does the image quality of the films change sometimes?
The quality of the image depends on a few factors:

1. Your internet speed. The player will auto-adjust to your internet speed. Your internet speed may change periodically based on how many other users are on your home network, the time of day, etc.
2. The quality of the image depends on the quality of the source we receive. Please consider that we always use the best available material.

How do I adjust the volume on the web player?

1. Hover the cursor over the video you are currently watching to make the video controls visible.
2. On the bottom left, the sound icon controls the volume.
3. To control how high or low the volume is, hover the cursor over the volume bar and click the left side to lower the volume or the right side to raise the volume.

How do I vote for the Audience Choice Award?
After each feature film plays, you will see an option to give the film a star ranking from 5 stars for best film ever, to 1 star for really disliked. The voting feature is not available through the TV apps. You must vote using a computer, tablet or smartphone. Voting will close at noon on Saturday, June 5.

When will the award winner be announced?
Voting will end at noon on Saturday, June 5. We will then take all of the ratings, put them in a fancy formula and voilà! – the Audience Choice Award winner will be revealed.

More questions? Be sure to check out Eventive's FAQ Guide.

If you have any questions, don't hesitate to contact us via chat, email or phone. Our customer support staff is available May 31–June 6 from 9 a.m.–9 p.m. MDT. If you need assistance outside of these hours, send us an email and we will get back to you first thing in the morning.

• Email: help@mountainfilm.org
• Phone: (970) 728–4123, Option 1
• Chat: Start a chat by clicking the blue Chat icon at the bottom, right corner of this page.

Now that you've got your popcorn ready and screening room all set up, we would love to see how you Mountainfilm at home. Please tag us in your social posts with @mountainfilm and use the hashtags #mountainfilm2021 and #mountainfilmonline. Enjoy the shows!

Start Watching